Position Type: Exempt 

Supervisor: Resident Services Program Manager

Salary Range:  $60,000-$65,000

Location: Located onsite at Just A Start properties

POSITION PURPOSE:

The Resident Services Coordinator position provides services for residents living in Just A Start affordable housing communities with the goal of empowering residents to retain stable housing and thrive.  The Resident Services Coordinator serves as the main point of contact for residents, connecting residents with on-site activities, Just A Start services, and other local resources. Resident Services Coordinators also work to support residents in addressing issues affecting their finances, tenancy, and general well-being. The Resident Services Coordinator position is based at Just A Start housing properties; given the nature of the role, the position is required to work in-person 5 days per week. 

RESPONSIBILITIES:

• Meet individually with residents to make assessments and appropriate referrals for services, including accessing federal and state public benefits, financial coaching, and other issues that impact the resident’s quality of life
• Build and maintain working relationships with an integrated network of proven supportive service providers, including Just A Start programs and others offering workforce, employment, youth education, individual/family stabilization, and technology services  
• Work collaboratively with property management to identify opportunities for service delivery to ensure timely recertifications, inspections, rent payments, and lease compliance by intervening to address identified resident issues 
• Record and maintain accurate data and case notes in Salesforce regarding resident contact, issues, referrals and follow-up
• Organize and maintain community events and programming to promote positive resident engagement. Produce print and web materials for communication and outreach to residents
• Participate regularly in Resident Advisory Board meetings, team meetings and meetings with Property Management 

SKILLS & QUALIFICATIONS: 

Required Qualifications

• BA/BS degree and a minimum of 3 years professional experience in the human services, social work, or related field. Equivalent work or lived experience considered.
• Demonstrated experience working collaboratively with low-income families.
• Minimum of 3 years relevant work experience with affordable housing populations, preferred. 
• Proficient in Google Workspace and Microsoft Office Suite.
• Ability to learn and use Salesforce.

Core Abilities & Competencies

• Cultural competency; adept at working with diverse participants.
• Effective communicator who is able to engage a wide range of stakeholders effectively.
• Excellent problem-solving and interpersonal abilities.
• Ability to maintain accurate client files and impeccable documentation.
• Excellent written and oral communication skills.
• Task oriented with strong organizational, detail oriented, and time management skills.
• Bi-lingual in Spanish, Bengali, Amharic, Cantonese/Mandarin or Hindi, preferred.
• Entrepreneurial and creative with an interest in developing and growing programs to improve the quality of life for residents.

PHYSICAL DEMANDS:     

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.  The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, depth perception and ability to adjust focus. 

WORK ENVIRONMENT:   

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  The noise level in the work environment is quiet to moderate.